Who answers when you're in court?
Brooke answers your firm's line, runs intake the way your staff would, and books the consultation on your calendar. Every call, every hour. Month to month, on the number you already have.
When Clio shopped 500 law firms by phone in 2024, 40% answered. The person who was hit last Tuesday is calling three firms tonight. The first one that picks up gets the case file.
Scripted example of a 6:40pm intake call. The live line is the real thing.
Call BrookeThe consult calls at 6:40. The office closed at 5.
Clio shopped 500 firms by phone. We counted the hours Georgia firms publish on their own listings. Same picture.
Separately, 79% of prospective clients expect a reply within 24 hours (Clio, 2019). The hours count is from firms' own published listings. We did not call the firms we counted, and we don't claim to have.
One call. Intake done, attorney texted, consult held.
The caller gets a person on the first ring. The attorney gets the matter by text before the call ends. Two windows are held for a consultation, for your office to confirm. Scripted example; the live line is the real thing.
What happened, when, where. Whether anyone was hurt. Whether they already have a lawyer. How they heard about you.
Everything your conflict check and case file need, before you call back.
She says consultation, never appointment. Your office confirms the time. Fees and the retainer are the attorney's to explain.
You hear it before you pay for it.
Nothing to install, nothing to port. Every test call goes through you before anything goes live.
We build Brooke for your firm
Your practice areas, the intake questions you ask, your escalation rules, what she says about fees and retainers. One call with Shane, and the build starts the same day.
You listen, you change things, you approve
Test calls land in your inbox. Tell her you were in a wreck and listen to what she won't say. Text what to change. Nothing goes live until you've said yes.
You forward the calls you choose
After hours, on missed calls, or every call. One setting on your phone system, undone in a minute. Your number stays yours.
Intake the way you'd do it. Nothing you wouldn't.
The figure next to each item is the proof we actually have, or an honest blank.
Runs new-matter intake
Name and callback number, read back digit by digit. What happened and when. Where. Whether anyone was hurt or has seen a doctor. Whether they already have a lawyer. How they heard about you.
Screens the other side
Opposing parties, adjusters, courts and vendors get a message taken, politely. She never confirms or denies that anyone is a client.
Books the consultation
She collects two preferred windows and your office confirms the time. She says consultation, not appointment. Fees and the retainer are the attorney's to explain.
Transfers the urgent ones
A court date, a deadline, served papers, an arrest, an adjuster pressing, a hospital. She captures name, number and the date first, then transfers. If the transfer fails she takes a message and promises a callback.
Never advises
Not whether they have a case, not what it's worth, not a deadline, not what to say to an insurer. No Social Security numbers, financial details or medical records over the phone.
Reports every month
Every call logged with the recording and transcript. Your answer rate, your after-hours saves, the consultations booked.
One setup fee. One flat monthly. Month to month.
No contract, no per-call surprises, no portal to log into. Thirty days' notice to leave, and you leave with your number and your data.
Month to month. Cancel with 30 days' notice.
- Brooke built for your firm, test calls you approve, live in 5 to 7 days
- Every call answered, every hour of every day
- New-matter intake texted to the attorney before the call ends
- Consultations booked on the calendar you already use
- Urgent callers transferred to a person
- Monthly report with recordings and transcripts, yours to export
- Changes and tuning included, by text, for as long as you're a client
Included minutes and the per-minute overage are written into your agreement before you sign, so the number on the invoice is the number you expected.
The questions firms actually ask.
Is Brooke a person?
No. She's software, and she says so in the first sentence of every call, along with the recording notice. Call her and ask.
Where does caller information go?
To your firm and nowhere else: texted to the attorney as it's captured, logged with the recording and transcript, exportable anytime. She never volunteers that a number has called before, and she doesn't collect Social Security numbers, financial details or medical records over the phone.
Will she give legal advice?
No. Not whether they have a case, not what it's worth, not a deadline, not what to say to an insurer. You write the rules, you hear the test calls, you can read every transcript. She only answers calls people make to your firm; there is no outbound calling.
Why flat pricing instead of per call?
Because a line you're nervous to let ring is a line you'll turn off. A flat $600 means a busy month costs what a quiet month costs. Included minutes and the overage rate are written down before you sign.
What happens if I leave?
You give 30 days' notice. You remove the forwarding on your phone system, which takes a minute, because your number was always yours. You export your recordings, transcripts and call logs. That's it.
How fast does it go live?
Five to seven days from the setup call. Most of that is you listening to test calls and telling us what to change. Nothing goes live on your number until you've heard it and said yes.
Call Brooke. Tell her you were in a wreck.
She'll run intake the way she'd run it for your firm, and she won't say a word about whether you have a case.